Terms and Conditions
TERMS AND CONDITIONS
All Cakes made by Heavenly Baked are subject to the following terms and conditions All cake quotations are valid for six month only. All stacked cakes will be supported with internal dowels which will be placed inside each tier but must be removed before service. There will be a cake board between each tier to make it easy for the hotel to dismantle and cut the cake. Where possible Cakes will be supplied in a box especially designed for cake transportation.
Cake Design and Consultation:
All our cakes are made to order. You can browse our portfolio or we can design something unique for you. We offer no-obligation design consultations for all cakes. Any cake ordered from a picture or photo of a cake produced elsewhere can only be reproduced by us as our interpretation of the cake and will not be a replica. Please be aware that copyright also protects some designs and, therefore, cannot be copied.
Tastings:
I provide cake tastings boxes at different times throughout the year, these are various dates I have set. I also provide private cake consultations which can be booked but wont necessary include samples for tastings. At the time of booking your Cake tasting box please mention if there are any flavours you would like to sample(up to 6 flavours, certain flavours may not be available at certain times). Cake tasting boxes are only available for wedding cake orders and cost 25 euro, this is fully redeemable when you place your order.
Please note: Purchase of a tasting box DOES NOT automatically mean that your cake is booked
I receive lots of enquiries for dates and can in no way accommodate all of the orders, so it works on a first come first served basis once a deposit is paid. Enquire about the date as soon as you can, and the pay a deposit to ensure you have the date and your cake is ordered.
By paying this deposit you agree with all Terms and Conditions.
Decorating other peoples cakes:
We do not decorate other people’s work, (if a cake is provided by your grandmother, mother or aunt we are unable to ice and decorate it as a tier for your wedding cake).
Viewing you cake:
Please note cakes are not completed until the day prior to/or the day of the celebration, so for this reason viewing or progress photographs will not be available to the client.
Allergen Information.
All cakes on my menu contain wheat, eggs and dairy. Please be aware that while your cake may not be made with products which may cause allergens, it will have been prepared in a kitchen where these products may be used in other cakes and fillings, Heavenly Baked does NOT specialise in allergen-free cakes and cannot provide a complete “free from” environment because of the variety of ingredients we use in the different selection of cakes we produce. It is your responsibility to inform your guests of this allergy information. We shall not be held liable for any allergic reaction resulting from consumption of the cake.
Quality and storage of your cake:
Your cake will be baked as close to your delivery/collection day as possible to ensure quality and freshness. Cakes covered with sugar paste(fondant) should be stored in a cool, dry place, preferably in the box that it was supplied in. Sugar paste (Fondant) should not be refrigerated. My Business advises that all food must be consumed on day of delivery/collection. Any food consumed after this guideline is at the client’s discretion and becomes their responsibility. Once food has been delivered, the responsibility of consumption lies with the customer and, therefore, indemnifies my business of all liability for personal use.
Set Up:
We are happy to set up your cake at you chosen venue, any props, decorations or fresh flowers needs to be left at the table where the cake is to be displayed. While we try to ensure that your cake is presented looking it’s very best, the stability or levelness of the table upon which the cake is displayed or the quality of the surrounding around the cake is not in our control. Please also remember that chocolate and buttercream covered cakes can melt under extreme. If the cake is to be set up by the venue staff, we will leave instructions on how the cake is to be displayed and obtain a signature to verify that I have done so. Once the cake is delivered or collected, set-up, and signed for we are not responsible for any interference or damage to the cake.
Cake Pickups:
Should you choose to collect your cake(s), Prior arrangement is required to collect all orders within a time slot mentioned A signature is needed for cake collection, confirming that you have received your order in good condition and as specified. Heavenly Baked shall not accept liability for any damage incurred once the cake leaves the premises. A lot of cakes are too large or irregular to fit into a cake box so extra care is needed to protect them against damage and contamination. Once the cake(s) has left The Heavenly Baked premises it is no longer the responsibility of Heavenly Baked.
Sugar flowers/ Decorations on cakes:
Although Heavenly Baked uses edible materials to make flowers and Some decorations that are placed on your cake, these are not meant for consumption as flowers and figurines may contain wires and Styrofoam buds, other decorations, such as ribbons, brooches and any edible glitters that are not recommended for consumption as are not very palatable. On delivery, we will make the recipient aware of any non-edible items that must be removed before the cake is sliced and served.
Heavenly Baked recommends that all these items are removed from the cake before cutting and serving it and shall not be held responsible if the correct procedure for removing these items is not followed.
Fresh flowers:
All arrangements for flowers must be supplied by your florist and flowers must be ready for placement on cakes as close to cake delivery as possible, we will not be responsible if flowers are late, and we cannot place them on the cakes. Heavenly Baked cannot be held responsible for any cake where fresh flowers have been added as fresh flowers are not a food product, and may contain pesticides, insects, dirt and or other contaminants.
FRESH FLOWERS MUST BE REMOVED BEFORE CAKE IS SERVE.
Weather:
Heat and humidity can adversely affect your cake. In warmer months, it is advised the cake to be kept in an air conditioned area or, at the very least, a cool area. (Refrigeration is not recommended for fondant cakes). It is strongly suggested that cakes being collected by the customer be transported in an air-conditioned vehicle. You understand that I am in no way responsible for any damage that may occur due to weather conditions.
Outdoor events:
Heavenly Baked is not responsible for any weather damage after delivery and cake set up.
Heat:
Buttercream cakes, naked and semi naked cakes can melt and therefore are not recommended for indoor or outdoor events where temperatures may exceed 20°C.
Humidity:
Fondant/ gumpaste can melt and bubble in very humid weather.
Delivery:
It is your responsibility to ensure that you have provided correct delivery information and to ensure that the venue is open and available at the arranged time. If no-one is available to receive the cake at the agreed delivery time, your order will be returned to my business and we will contact you to arrange an alternative delivery time; for which a charge will be payable.
Release of liability:
Heavenly Baked will make every possible effort to create and safely deliver your cake. Once delivery and set up is complete, Heavenly Baked will not assume any responsibility for your guests, hotel staff, catering staff, photographer or any persons act with regard to your cake, or any property damage, injury that occurs as a results of our services and/or provisions of your cake. Heavenly Baked shall have no responsibility for the condition of the cake once delivered to you, collected by you or delivered to your wedding venue. High temperatures or damp cold areas can affect your cake; it is your responsibility to arrange with the venue an appropriate spot for the cake, away from direct sunlight, unnecessary heat and not in a damp room.
Deposits:
We will not treat your order as accepted until your deposit has been received.
All cake orders require a non-refundable deposit of 50%. Short notice orders that are placed within one month of the collection date are an exception to this and must be paid in full on ordering.
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Please note that all deposits are NON-REFUNDABLE and NON-TRANSFERABLE. If you cancel your order deposits paid are strictly NON-REFUNDABLE. In the unlikely event that we need to cancel your order, any deposits paid will be FULLY REFUNDED. Reasons we may need to cancel – death, injury, illness (due to health and safety regulations), severe medical conditions or an accident of myself or any immediate family member
Final Balance Payments:
Final payment for your wedding cake is required no later than two weeks before your collection/delivery date. We will not release your cake to you until payment has been received in full. We accept no responsibility for any loss howsoever caused for non-delivery under these circumstances.
Cake Design alterations:
Your cake is important to us so; please take the time to check the details of your quote/order carefully. It is your responsibility to contact us of any changes required to your original order. We will try and accommodate any changes where possible. We cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required. Any changes made to your original design are subject to a change in the quoted price. Included are supplies that may no longer be needed but have already been purchased. Please note we are unable to make any changes within seven days of the delivery/collection date for celebration cakes or within four weeks of the wedding date.
Changes:
If, for any reason you need to re-arrange your occasion date, we will try our best to accommodate these changes at no additional charges; provided sufficient notice is given and that we can offer a cake for the re-arranged occasion date. We will do our best to accommodate your order but CANNOT GUARANTEE to be able to do so. If we are already fully booked for your new occasion date and unable to provide the cake, it would not be possible to refund your deposit. Please bear this in mind when ordering, as any monies paid are non-refundable and non-transferable. We highly suggest that you take out wedding insurance to cover all eventualities.
Artistic License:
Each cake and decorative finishes are hand made with the finest ingredients by Heavenly Baked You may bring/send Photographs of designs you like, however this is subject to interpretation as I cannot create an exact duplicate of work done by other decorators, as that would violate creative copyrights.
Cancellation Policy:
Orders can be cancelled up to one month prior to the occasion; booking deposits are non-refundable. Orders cancelled after one month must be paid in full. In the event that something occurs that affects your scheduled occasion date please feel free to contact us to discuss other options.
Exemption:
Where damage does occur at the irrefutable fault of my business, a partial or full refund may be given, this will be determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial evidence. The customer is made aware that specific designs (e.g., topsy-turvy) are more structurally sensitive than others; improper handling can lead to damage. Assuming all precautions have been taken by us, to provide you with a sound structural support; we accept no liability for any damage that may occur once the cake is in the customer’s possession.
Use of Photographs:
Heavenly Baked reserves the right to photographs of your cake for our own reference, display or promotional advertising without compensation to you. In the event we receive a photograph from you or your photographer, we reserve the right to use it for our own reference, display or promotional advertising without compensation to you. Photographs will be credited to the photographer according to agreement between Heavenly Baked and the said photographer